What do you do if your phone is lost?
If your phone has been lost or stolen and you feel your Altro Smart lock could be compromised, you can disable the Altro Smart lock access immediately from your lost phone by login to Altro Smart app from a different phone.
- Download the August app to a friend’s compatible smart phone
- Log into your account
- Operate your lock from your friend’s compatible smart phone
- You will be automatically logged out from the phone you have lost
- When you have possession of your phone again (or a new phone), simply login again and access your Altro Smart lock
Both iOS and Android provide tools to help locate your phone and in some cases disable it (depending on the security features you’ve enabled.)
Visit www.icloud.com, log in to your iCloud account, and select the “Find my iPhone” feature.
Visit https://www.google.com/android/devicemanager and log into your Google Account.
If your phone cannot be located, you’ll need to contact your cellular service carrier. If your phone cannot be retrieved you’ll need help from your carrier to get a replacement phone to regain access to your phone number.