Need assistance with your Altro Smart smart lock?

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Getting Started

Check out our Installation Guide 



Altro Smart is easy to install in just minutes. Watch our installation video here

Trouble Shooting

Please reach out to us via email at with any questions you may have and we will be happy to help you. 


Door Compatibility

Altro Smart lock fits all standard doors with a door thickness of 1 3/4″ – 2 1/2″. You can find more information on door preparation information in your Door Setup Guide.

Phone Compatibility

The Altro Smart mobile app is compatible with iOS devices (version 10.1 and up) and Android Os (version 6.0 and up)

Integration With Smart Devices

Altro Smart will soon be compatible with all your smart home products via an open API.

App Setup

Setting up your Altro Smart Lock app is easy. Check out our Calibration Guide.

WiFi Setup

WiFi setup is done within the Altro Smart app and requires 802.11 b,g,n 2.4Ghz.

Changing Your Battery

The Altro Smart Lock includes a rechargeable battery pack that lasts from 4 to 6 months. This can be removed from the lock and charged using a USB cable. When the battery level is lower, you will receive periodic notifications to recharge the battery pack.

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Altro Smart Lock – Features

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Altro Smart  Lock – Installation Guide

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Altro Smart Lock – Setup


Altro Smart works with most standard doors. Since the Altro Smart lock is a complete replacement instead of an add-on device, it can be fitted on to most doors if the user follows the provided instructions.

Altro Smart comes with everything you need, including the video door lock, knob unit, screws, mounting plate and latch.

Altro Smart is easy to install yourself.  All you need to install Altro Smart is a phillips head screwdriver.

Yes, Altro Smart is battery powered, and comes with a rechargeable battery.

You will be notified through the Altro Smart mobile app, installed on your phone, every time someone is at the front door. It will even take a photo of everyone at your door, so you can always know who has visited. 

The types of notifications you will receive are:

      • When you have an incoming video call
      • When your door has been locked or unlocked
      • Access sharing – when you create, edit, or delete an access key
      • When your motion sensor has been activated, accompanied by a 5 second video clip
      • Status updates
      • When you have missed a call or visitor

Yes, Altro Smart will automatically lock and unlock itself by connecting with your Altro Smart app via bluetooth.

Altro Smart works on BLE and Wi-Fi connections. The device is IP65 rated and its weather-resistant design prevents damage by rain, snow, heat or cold.

Yes, Altro Smart is easy to install yourself.  All you will need is a phillips screwdriver and a few minutes.

A unique passcode is randomly generated for every user when they register or create an account on the Altro Smart mobile app. Users can regenerate this passcode whenever they want by going to the Altro Smart app and selecting the ‘Regenerate Pin’ option in settings.

The Altro Smart lock works on rechargeable batteries, which power the device for 4 to 6 months of continuous usage (estimated as per tests done in lab environment). If the Wi-Fi is not working, the smart lock will not support remote activities. In this situation the smart lock will lock and unlock over the BLE connection and/or by use of the smart keypad and passcode.

No, Altro Smart will eliminate your need for keys. Your phone and smart keypad will unlock your Altro Smart device.

Charge the battery by plugging a power bank/comparable power source with a USB cable to the USB port, at the bottom of Altro Smart outer unit. This will charge the battery pack enough to unlock your door using BLE access.

Your time is valuable

Yes, installation is easy but when you hire an Altro Smart Pro, you can sit back and relax knowing your new smart lock set up will be quick and simple. Let us help you get peace of mind knowing your new smart lock was installed properly by connecting you with a trained Altro Smart installer.

Altro Smart Pro’s are available in select cities.

Purchase your smart lock

You can purchase your new smart lock from our store.

Find your Pro

Browse through the Altro Smart Pro Finder and find the most qualified people to complete your install.

Schedule your Installation

Choose the Altro Smart Pro that’s right for you and schedule your installation at a time that fits your schedule.

Interested in becoming an Altro Smart Pro?

Are you an HVAC or home automation professional? Contact us today to become an Altro Smart Pro and help to grow your business.